We strive to provide the best customer satisfaction possible.
We will gladly refund or replace any defective item and most non-defective items.
Tools, repair manuals, and some electrical items are not eligible for return.
German Auto Supply will charge a 15% restocking fee and freight paid is non refundable.
Core returns are only eligible on items that a core charge was paid. We recommend reaching out to us before sending anything back to see if it qualifies for a credit.
Items that are not in original packaging, used, or missing parts or hardware will not be eligible for return.
All returns must be shipped to the following address:12605 Commerce Station Dr, Unit 300, Huntersville, NC 28078
Within 30 days of receipt, you may return products that:
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Are unused, uninstalled, and in original condition.
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The same item that was sent out.
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Include all original parts and hardware.
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Are in the original packaging.
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Are not special orders
Once we have received your return and inspected the item, a refund will be issued.
All returns must be shipped to the following address:12605 Commerce, Station Dr, Unit 300, Huntersville, NC 28078
NOTE: Please do not affix labels, write on, or damage manufacturer packaging for return. Please double box in a separate box for returns.
We will not refund any labor costs incurred by you or the installer of the products purchased at this website. All returns must be authorized and nothing will be refunded without prior notification to German Auto Supply. After the 30-day return period we are happy to offer a 1 year manufacturer defect warranty for one time replacement.
Again, all items MUST have the original packaging and be unmodified to qualify for return or warranty.
If we have the item in stock we will switch the item out and send the new replacement item the same business day as received (some cases next business day if after shipping cutoff time).
If the item is out of stock or no longer available, we will offer a full refund.
